Refund and Returns Policy

Shipping and Returns Policy

1. Processing Time

All orders placed on UPA – Ultimate Precision Anabolic’s are processed within 1–3 business days. You will receive a confirmation email containing your tracking information as soon as your order has been dispatched.

2. Shipping Methods & Delivery Areas

We partner with trusted couriers to ensure fast and secure delivery nationwide across South Africa.

Standard Delivery: 2–3 days (depending on your location).
Overnight Delivery: 1–2 days.
International Shipping: For inquiries outside of South Africa, please contact us directly for a custom quote.

3. Shipping Fees

Standard Shipping: A flat rate of R170 applies to all orders within South Africa.
Overnight Delivery: Available for R250.
Weekend Note: Overnight orders dispatched on a Friday will be available for collection at the courier hub on Saturday. Please note that our couriers do not deliver to residential or business addresses on weekends or public holidays.
Tip: Keep an eye out for seasonal promotions where we may offer free or discounted shipping!

4. Delays & Courier Issues

Estimated delivery times are guidelines only. While we strive for speed, delivery may vary due to courier delays, public holidays, extreme weather, or other circumstances beyond our control.

5. Address Accuracy

Please ensure your delivery address is entered correctly at checkout. Re-delivery due to incorrect or incomplete address details may incur additional courier fees at the customer’s expense.

6. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of the scheduled delivery. Claims for damaged items must be accompanied by clear photos of both the packaging and the product.

7. Returns & Refunds

Due to the medical nature of our products, we cannot accept returns on opened or used items.

Refunds are only eligible for sealed, unused items returned within 7 days.
Return courier fees are the responsibility of the customer.

8. Contact Us

For any questions regarding your delivery, please reach out to our team:

Email: [email protected]
Phone: +27 84 905 3652